At True Butterflies Foundation we are committed to protecting and respecting your privacy
This policy explains when and why we collect personal information about people you, how we use it, the discussions in which we may disclose it to others, how we keep it safe and secure and your rights and choices in relation to your information.
Any questions regarding this policy and our privacy practices should be sent by email firstname.lastname@example.org or in writing to True Butterflies Foundation 61 Green Lane, Redruth, tr15 1ls or you can call us on 07927 465978
Who are we?
We are True Butterflies Foundation, we are a charity supporting individuals and families that have been affected by domestic abuse.
In this policy ‘True Butterflies Foundation’, ‘we’, ‘us or ‘our’ means:
True Butterflies Foundation, registered charity (no.1177209) registered address is 61 Green lane, Redruth, Cornwall, Tr151ls
How do we collect information from you?
We obtain information about you in following ways:
Information you give us directly
For example, we may obtain information about you when you send a self-referral for one of our services, take part in one of our events, make a donation, apply to volunteer for us or when you register to receive correspondence or newsletters
Information you give us indirectly
Your information may be shared with us by third parties, which might include:
Independent event organisers, for example other charities and organisations that work with us on workshops and fundraising sites like crowdfunder, professional fundraisers and subcontractors acting on our behalf who provide us with payment or delivery services and technical services.
Advertising networks analytics providers and search information providers
When you interact with us on social media platforms such as Facebook, twitter and Linkedin we may obtain information about you, the information received is dependent on your own privacy settings.
When you visit our website
Ourselves, like many companies, automatically collect the following information.
Technical information, including the type of device you are using, the IP address, browser and operating system being used to connect your computer to the internet. This information could be used to imporove the services we offer.
Information collected about your visit to our website, for example
Information about pages you visit
How you navigate the website
Length of visits to pages
Services you have viewed
In order to create a understanding of a person’s interests and support we supplement information on our supporters with information from publicity available sources such as annual reviews, corporate websites, public social media accounts, Companies house and electoral register. The aids us in building a profile.
What type of information is collected from you?
The personal information we collect, store and use might include:
your name and contact details (including postal address, email address and telephone number);
your date of birth;
information about your activities on our website and about the device used to access it, for instance your IP address and geographical location;
your bank or credit card details. If you make a donation online or make a purchase, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions;
information as to whether you are a UK taxpayer so we can claim gift aid; and
any other personal information shared with us.
Data protection laws recognise certain categories of personal information as sensitive and therefore requiring greater protection, for example information about your health, ethnicity and religion.
Where appropriate, we will make why we are collecting this type of information and what it will be used for clear.
How and why is your information used?
We may use your information for a number of different purposes, which may include:
providing you with the services, products or information you asked for.
processing orders that you have submitted;
carrying out our obligations under any contracts entered into between you and us;
keeping a record of your relationship with us;
conducting analysis and market research so we can understand how we can improve our services, products or information;
checking for updated contact details against third party sources so we can stay in touch if you move;
dealing with entries into a competition;
seeking your views or comments on the services we provide;
notifying you of changes to our services;
sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services; and
processing grant or job applications.
Who has access to your information?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties to achieve the other
purposes set out in this policy. These third parties may include:
Third parties working on our behalf: We may pass your information to our third party service providers, suppliers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use these third parties, we disclose only the personal information that is necessary to deliver the services. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
How long is your information kept for?
We keep your information for no longer than is necessary for the purposes it was collected for, The length of time we retain your personal information for is determined by operational and legal considerations. For example, we are legally required to hold some types of information to fulfil our statutory and regulatory obligations (e.g. health/safety and tax/accounting purposes).
We review our retention periods on a regular basis.
Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.
Performance of a contract
Where we are entering into a contract with you or performing our obligations under it like when you buy True Butterflies Foundation named services.
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the Charity Commission or Fundraising Regulator.
Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual at one of our events) or a safeguarding issue which requires us to share you information with the emergency services.
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).
We consider our legitimate interests to be running True Butterflies Foundation as a charitable organisation in pursuit of our aims and ideals. For example to:
send postal communications which we think will be of interest to you;
conduct research to better understand who our supporters are to better target our fundraising;
monitor who we deal with to protect the charity against fraud, money laundering and other risks;
enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
understand better how people interact with our website.
When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).
When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).
Fund raising and Marketing Communications
We may use your contact details to provide you with information about the vital work we do for individuals and families who have experienced domestic abuse, our fundraising activities and opportunities to support us, if we think it may be of interest to you.
We will only communicate by phone, text, post or phone call if you have given explicit consent. You may opt out of communications with us at any time by notifying us.
You make the choices
We are committed to putting you in control of your own data, you choose your own marketing preferences. Please contact us if you wish to change your contact preferences or opt out of communications by emailing email@example.com, 07927465978, True Butterflies foundation 61 Green Lane, Redruth, Tr151ls
We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you. However, we may still need to contact you for administrative purposes like where we are processing a donation or thanking you for your participation in an event.
Under UK data protection law, you have certain rights over the personal information that we hold about you. Here is a summary of the rights that we think apply:
Right of access
You have a right to request access to your personal data that we hold about yourself. You can request a copy of this information at any time, unless there is legal exceptions.
If you would like to request access to your information we hold, please put this in writing with proof of identity.
Any information we hold that is inaccurate or incomplete you have the right to have corrected. Please keep your contact details up to date with us , so we can keep records accurate.
Right to restrict use
You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.
Right of erasure
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; we will do so as far as we are required to. In many cases, we will anonymise that information, rather than delete it.
Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office, https://ico.org.uk/
Keeping your information secure
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our website.
16 and under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
We are committed to protecting vulnerable supporters, customers and volunteers and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.
Transferring your information outside of uk and europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. You should be aware that these countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services. We undertake regular reviews of who has access to information that we hold to ensure that your info is only accessible by appropriately trained staff, volunteers and contractors.
Changes to this policy
Any changes we may make to this policy in the future will be posted on this website so please check this page occasionally to ensure that you’re happy with any changes. If we make any significant changes we’ll make this clear on this website.
Reviewing of our policy
We keep this policy under regular review. This policy was last updated in May 2020.
© True butterflies foundation, 2018-2020